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WHAT IS EMPLOYEE EXPERIENCE?
Employee experience (EX) is all the touchpoints an employee has with the company.
The ultimate goal of EX is to help people DO their best and BE their best.
WHY IT MATTERS?
Companies focusing on the right EX strategies and practices have better outcomes across business, people, and innovation.
Business outcomes
2.2x
More likely to exceed financial targets
2.4x
More likely to delight customers
*Source: Josh Bersin, The Definitive Guide: Employee Experience (2021)
Innovation outcomes
3.7x
More likely to adapt well to change
4.3x
More likely to innovate effectively
People outcomes
5.2x
More likely to be a great place of work
5.1x
More likely to create sense of belonging
5.1x
More likely to innovate effectively
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